Shaller D. The Commonwealth Fund. 2007.
http://www.pickerinstitute.org/documents/PI%20Shaller%20Final%20Report.pdf
This report identifies the seven essential factors needed to achieve patient-centered care and demonstrates how they can be achieved through two cases studies. The report concludes with strategies that may lead to widespread patient-centered care.
http://www.pickerinstitute.org/documents/PI%20Shaller%20Final%20Report.pdf